Introduction
Elequate LLC ("Elequate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching platform, website, and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email address, phone number, and team/organization details.
- CRM Data: When you connect your Follow Up Boss or other CRM account, we access lead data, contact information, and activity history to provide our coaching services.
- Communication Data: Records of coaching sessions, feedback submissions, and support communications.
- Payment Information: Billing details processed through our secure payment partners (we do not store full credit card numbers).
Information Collected Automatically
- Usage Data: Platform activity, feature usage, session duration, and performance metrics.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP addresses, access times, and pages viewed.
How We Use Your Information
- Provide, maintain, and improve our coaching and training services
- Analyze your sales funnel and provide personalized recommendations
- Track progress and generate performance reports for you and your team
- Communicate with you about your account, updates, and support
- Process payments and manage subscriptions
- Detect and prevent fraud or abuse
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With Your Team: Team leaders and administrators within your organization may access team member data and performance metrics.
- Service Providers: Third-party vendors who assist us in providing the Services (hosting, analytics, payment processing).
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Secure data center infrastructure
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes).
Your Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact us at privacy@elequate.io.
Third-Party Services
Our Services integrate with third-party platforms including:
- Follow Up Boss and other CRM systems
- Teachable (for course delivery)
- Stripe (for payment processing)
- Google Analytics and other analytics providers
These services have their own privacy policies that govern their use of your information.
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Elequate LLC
Email: privacy@elequate.io
Phone: (305) 209-1022